Refund Policy

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To Start Refund Policy Email 2GaugeMT@gmail.com

DO NOT THROW AWAY ANY PACKAGING/PAPERWORK DURING THE RETURN PERIOD.

Customer satisfaction is our top priority. We offer a 5 day return period from the date your package is delivered. The return process is simple and straight forward. Claims of damaged products, incorrect/missing items, or non-receipt of goods must be made within seven (2) days of delivery. 

All finished goods at 2 Gauge Marine & Trailer LLC ship new in the box unless otherwise noted and are fully guaranteed and covered under warranty by the manufacturer. The manufacturer warranty will cover any repair or replacement of a product for the life of the warranty. We request that you reach out to the manufacturer first regarding any technical support or defective products. 

Replacement service parts do not come in manufacturer packaging as they are sold bulk from the manufacturer.

 2 Gauge Marine & Trailer LLC is not responsible for return shipping under any circumstances. (Similar to when you purchase a product at a brick-and-mortar store and it is the customer's responsibility to return it to the store for a refund/exchange)

2 Gauge Marine & Trailer LLC reserves the right to refuse the return of electronic parts. Any item that has been opened, installed or used will be refused as a return. All returns must be in new, unused, unopened condition. Take care not to cut or damaged manufacturer packaging when opening your shipment. All returned items are subject to a 30% restocking fee to cover inspection and testing of the item for use and functionality.

All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 30% penalty fee (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.). Ship all returns using a traceable shipping.

2 Gauge Marine & Trailer LLC is not liable in any way for returned packages that were lost or damaged during shipment. We highly recommend the return shipment be fully insured to protect against any lost or damaged claims.
All special orders (not regularly stocked items that were ordered by customer request) are non returnable. Once you have a return authorization, please mail the items to the address listed below:

USPS
2 Gauge Marine & Trailer LLC
5855 Stewart St. Milton, FL 32570

UPS
2 Gauge Marine & Trailer LLC
5855 Stewart St. Milton, FL 32570

Refunds can take up to 10 business days for your bank process once initiated by 5855 Stewart St. Milton, FL 32570.

Email 2GaugeMT@gmail.com to start a Return!